Refund & Cancellation Policy

1. Try before you pay

Every organization gets a full-featured free trial before any payment. We encourage you to test GPS accuracy at your premises, QR modes and reports during the trial — this is why paid periods are generally non-refundable.

2. When refunds ARE given

• Duplicate payment — the same plan charged twice for the same period: the duplicate is refunded in full.
• Payment debited but subscription not activated — if money left your account and your subscription did not extend within 24 hours, we refund or activate, your choice.
• Service defect — if a verified fault on our side makes the Service unusable for more than 72 consecutive hours in your first 7 days after a payment, you may request a full refund of that payment.

3. When refunds are NOT given

• Change of mind, unused time, or reduced staff count after purchase.
• GPS/device limitations on employees' phones (browser permissions, poor GPS signal) — alternative check-in modes (QR, photo) are provided for these situations.
• Suspension for violation of the Terms of Service.

4. Cancellation

There is no auto-renewal — every payment is a one-time purchase for a fixed period, so there is nothing to cancel. Simply don't renew; your data stays available per the Terms.

5. How to request a refund

Email billing@it-stuff.in from your registered admin email within 7 days of the payment, with your Order ID (on your receipt). Approved refunds are processed through Cashfree to the original payment method within 5–7 business days.